Understanding Our Return & Refund Policy
Refund Policy Last Updated - January 1, 2026
At Ecoroses, we take pride in the freshness and quality of our flowers and floral arrangements. We understand, however, that sometimes things may not go as planned. Here’s our Refund Policy in regard to returns and refunds.
Return Eligibility:
- Damaged Products: If the flowers or arrangements arrive damaged, please contact us within 24 hours of delivery with photographic evidence.
- Incorrect Order: If you receive an incorrect product, please notify us as soon as possible and no later than 24 hours after delivery.
- Quality Concerns: If you are not satisfied with the quality of the flowers received, contact us within 24 hours of delivery. Due to the perishable nature of our products, complaints made after this period may not qualify for a refund.
Non-Returnable Items: Please note that due to the perishable nature of flowers, we cannot accept returns beyond the scenarios outlined above.
Refund Process:
- Contact Us: Reach out to us via email at orders@ecorosesla.com with your order number, details of the issue, and relevant photographs.
- Review: Our team will review your claim and, if approved, will initiate a refund or replacement.
- Refund/Replacement: Depending on the case, we may offer a full or partial refund, store credit, or replacement. Refunds will be processed to the original method of payment within a certain number of days.
Cancellation Policy: Orders can be canceled up to 24 hours before the scheduled delivery time for a full refund. Cancellations made after this period may not be eligible for a refund.
Customer Satisfaction: Your satisfaction is our top priority. If you have any concerns or questions about your order, please contact our customer service team at (747) 215-6069 or Email us at orders@ecorosesla.com. We’re here to ensure that your experience with us is exceptional.
What is the Refund Policy?
Our Refund Policy establishes the guidelines for returning products and receiving refunds. It is designed to offer customers peace of mind, ensuring they can shop with confidence. We understand that sometimes a product may not meet your expectations, and we want to make the return process straightforward. Therefore, our policy covers how to initiate returns and the criteria for eligibility, so customers know their rights when purchasing.
How to Request a Refund
Requesting a refund is a simple process. First, customers should ensure they meet the eligibility criteria outlined in our Refund Policy. This includes factors like the time since purchase and the condition of the product. After confirming eligibility, you can fill out the refund request form on our website or contact our customer service team. We aim to process refunds quickly, generally within 7-10 business days. This makes it easy for you to get your money back, which is important for maintaining customer trust.
Exceptions to the Refund Policy
While we strive to accommodate all refund requests, there are some exceptions worth noting. For instance, certain items may be final sale due to hygiene or safety regulations. Understanding these exceptions is crucial because they can impact your ability to receive a refund. However, we offer store credit in these cases, allowing you to choose alternative products that might better suit your needs. We encourage customers to read our Refund Policy carefully to avoid any misunderstandings.
Returns & Refund Policy
Returns & Refund Policy Last Updated - April 12, 2026
At ECOROSES, we stand behind the quality and freshness of every bouquet and floral arrangement we create. We know that occasionally circumstances change or expectations may differ. Here's what you need to know about our returns and refund process.
Return Eligibility:
- Damaged Products: If flowers or arrangements arrive damaged, contact us within 24 hours of delivery with photos of the damage.
- Incorrect Order: If you receive the wrong product, notify us within 24 hours of delivery.
- Quality Concerns: If the quality doesn't meet your expectations, reach out within 24 hours of delivery. Due to the perishable nature of flowers, claims after this window may not qualify for refund.
Non-Returnable Items: Because flowers are perishable, we cannot accept returns outside the scenarios listed above.
How to Request a Return or Refund:
- Contact Us: Email orders@ecoroses.com with your order number, issue description, and supporting photos.
- Review: Our team evaluates your claim and notifies you of approval status.
- Resolution: We'll offer a full refund, partial refund, store credit, or replacement depending on the situation. Refunds process to your original payment method within 7-10 business days.
Cancellation Policy: Orders can be canceled up to 24 hours before scheduled delivery for a full refund. Cancellations after this time may not be eligible for refund.
Questions? Contact our customer service team at (747) 215-6069 or orders@ecoroses.com. We're committed to making your experience exceptional.